JHvW
Johanna Hester van Wyk
1 reviews | Active since Sept 2023
07 Sept 2023, 14:58
WORST SERVICE EVER
I made an online flight booking and paid. After a few hours I have not received my confirmation and start enquiring..... This is where the problem start. The booking Agent said there was an error and the ticket was not booked. She will redo this. A second payment went off my account. On my question why, she stated the first will be auto reversed within 24 hours.
I then got a mail from the airline stating that I have a double booking and that the agents need to cancell one. Clearly this is a system fault between the two.
Now after 4 days of battling and fighting one was cancelled BUT I HAVE TO WAIT 30_60 Working days for my debit!!!!!
Can a senior manager from this Company urgently get in touch with me!!!
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Travelwings.com's replyOfficial
03 Oct 2023, 11:03Dear Johanna, Please accept our sincere apologies for the delay and inconvenience caused to you, we tried contacting you on the provided number but were unfortunately unable to connect.
We tried retrieving the booking from the provided name and email ID but were unable to trace any, we request you please help with the Booking ID so we can investigate and connect with you immediately.
We tried retrieving the booking from the provided name and email ID but were unable to trace any, we request you please help with the Booking ID so we can investigate and connect with you immediately.
Travelwings.com's reply03 Oct 2023, 11:03
Official
Dear Johanna, Please accept our sincere apologies for the delay and inconvenience caused to you, we tried contacting you on the provided number but were unfortunately unable to connect.
We tried retrieving the booking from the provided name and email ID but were unable to trace any, we request you please help with the Booking ID so we can investigate and connect with you immediately.
We tried retrieving the booking from the provided name and email ID but were unable to trace any, we request you please help with the Booking ID so we can investigate and connect with you immediately.