RA
Rene A
1 reviews | Active since Mar 2022
30 Mar 2022, 08:26
Worst Customer Service EVER!
I booked a flight this morning at 7am, entered the passangers name and when i had to pay it asked for name on card which is mine. My computer auto filled and changed the passengers name also which i did not notice, when payment was approved and i saw the receipt i saw it says my name instead of passenger. I immediately called the help line not even 5min and they refuse to help me telling me i need to book another ticket when i just not even 5min ago paid almost R3000!!!! I WILL NEVER MAKE USE OF YOU AGAIN OR RECOMMEND YOU!!!!!
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Rene A's updateReviewer Update
30 Mar 2022, 11:13After almost 30 calls back and fort STILL NO HELP!!!I had to book a completely new ticket. Thanks for nothing Travelwings......I have never in my life experienced such bad service, will NEVER EVER MAKE USE OF YOU OR RECOMMEND YOU EVER!
RA
Rene A's update30 Mar 2022, 11:13
Reviewer Update
After almost 30 calls back and fort STILL NO HELP!!!I had to book a completely new ticket. Thanks for nothing Travelwings......I have never in my life experienced such bad service, will NEVER EVER MAKE USE OF YOU OR RECOMMEND YOU EVER!
Travelwings.com's replyOfficial
01 Apr 2022, 08:25Hi Ms. Rene, Please accept our sincere apologies for the inconvenience caused, as per the telephonic conversation please trust it is just because the Airline does not have the policy to change the complete name of the passenger we failed to amend the name. We did not have any intention to disappoint you at any point but such things become beyond the agency's power, hope you will understand. Once again we are really sorry for this inconvenience.
Travelwings.com's reply01 Apr 2022, 08:25
Official
Hi Ms. Rene, Please accept our sincere apologies for the inconvenience caused, as per the telephonic conversation please trust it is just because the Airline does not have the policy to change the complete name of the passenger we failed to amend the name. We did not have any intention to disappoint you at any point but such things become beyond the agency's power, hope you will understand. Once again we are really sorry for this inconvenience.