Worst customer service

I booked flights to South-Africa through travelwings to finally go see my family after not having seen them for 2.5 years!! I have been looking forward to this for a while. Then the omicron disaster struck.

What a huge disappointment because now I cannot travel to South-Africa as I will get stranded on that side as Canada won't let me back in.

I tried contacting Travelwings to ask for a refund. No answer or any sign that they are doing anything about it. I then contacted Air France,they answered very quickly saying I should speak to the travel agent and they cannot assist.

Dear TravelWings,I am asking you nicely to give me a refund for my air tickets as I have already suffered a huge blow to my mental health not being able to see my parents and family.

Here is a quote from your webpage under about us:

"Travelwings is a Dubai-based privately owned leading tourism brands online with over 25 years of experience in the travel and hospitality domain. The company is driven by the vision to take customers through a journey without boundaries or limitations & to be the world's most recognized and trusted e-com tourism companies on the globe."

The way you are treating your customers at the moment is not reflecting your motto at all in my and a few other people's situations it seems.

To anyone wanting to book flights,I highly DO NOT recommend using TravelWings,even if their flights are a bit cheaper. My experience so far has been awful and it feels like they don't care about me and just want to ***** my money. Stay Away