JK
Johan K
1 reviews | Active since Nov 2022
16 Nov 2023, 07:04
Worst company ever
Worst experience ever!!! They don't get back to you unless you email first, they stole my money, I've been waiting 3 months for my refund, i will tell everyone how they are *****ing customers money. Pathetic
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Replies (1)
Travelwings.com's replyOfficial
25 Nov 2023, 12:40Hi Mr. John,
We deeply regret the inconvenience you've experienced, and we appreciate your patience. Upon thorough investigation, we discovered that the refund request was promptly forwarded to the airline. According to the airline's system, the refund has already been processed in July.
We understand the urgency and frustration surrounding the delay in receiving your refund. To expedite the resolution, we are actively following up with both the airline and the bank. We kindly request your cooperation in reaching out to the bank, ensuring a swift conclusion to this matter.
Your feedback is invaluable, and we are committed to resolving this issue promptly. Thank You for your understanding and patience.
We deeply regret the inconvenience you've experienced, and we appreciate your patience. Upon thorough investigation, we discovered that the refund request was promptly forwarded to the airline. According to the airline's system, the refund has already been processed in July.
We understand the urgency and frustration surrounding the delay in receiving your refund. To expedite the resolution, we are actively following up with both the airline and the bank. We kindly request your cooperation in reaching out to the bank, ensuring a swift conclusion to this matter.
Your feedback is invaluable, and we are committed to resolving this issue promptly. Thank You for your understanding and patience.
Travelwings.com's reply25 Nov 2023, 12:40
Official
Hi Mr. John,
We deeply regret the inconvenience you've experienced, and we appreciate your patience. Upon thorough investigation, we discovered that the refund request was promptly forwarded to the airline. According to the airline's system, the refund has already been processed in July.
We understand the urgency and frustration surrounding the delay in receiving your refund. To expedite the resolution, we are actively following up with both the airline and the bank. We kindly request your cooperation in reaching out to the bank, ensuring a swift conclusion to this matter.
Your feedback is invaluable, and we are committed to resolving this issue promptly. Thank You for your understanding and patience.
We deeply regret the inconvenience you've experienced, and we appreciate your patience. Upon thorough investigation, we discovered that the refund request was promptly forwarded to the airline. According to the airline's system, the refund has already been processed in July.
We understand the urgency and frustration surrounding the delay in receiving your refund. To expedite the resolution, we are actively following up with both the airline and the bank. We kindly request your cooperation in reaching out to the bank, ensuring a swift conclusion to this matter.
Your feedback is invaluable, and we are committed to resolving this issue promptly. Thank You for your understanding and patience.