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Anel K
1 reviews | Active since May 2021
14 Dec 2025, 10:53
Worst agency to book your flight with
The worst to book your with, they don't have proper systems and options to check in early before you get to the airport, and once you miss your flight, you will be charged almost double to book again, Worse you can't even book a oneway flight and use the return flight from the return trip you had booked (I was told it will be canceled immediately - yet the host airline sent me a option the day before the return flight for me to check in), so basically the agency wanted me to do another booking and be ********** by them, wasn't even allowed to cancel the return trip for a slight refund.
THEY AREN'T IN THE HOSPITALITY BUSINESS AND SERVICING PEOPLE
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Replies (2)
Travelwings.com's replyOfficial
14 Dec 2025, 13:04We’re sorry to hear about your experience and understand your concerns. We’d like to clarify that online check-in is enabled only through the airline’s official website or app, as airlines do not permit travel agencies to complete check-in on behalf of passengers. Additionally, fare rules, no-show policies, and the use of return segments are strictly governed by the airline and the fare type selected at the time of booking. If an onward flight is missed, airlines typically auto-cancel the return sector, and any rebooking charges are airline-imposed based on fare differences and penalties. Travel Wings does not add extra charges beyond what the airline applies. We regret that this experience did not meet your expectations. Customer satisfaction is extremely important to us, and we remain committed to transparency, professionalism, and continuously improving our service standards.
Travelwings.com's reply14 Dec 2025, 13:04
Official
We’re sorry to hear about your experience and understand your concerns. We’d like to clarify that online check-in is enabled only through the airline’s official website or app, as airlines do not permit travel agencies to complete check-in on behalf of passengers. Additionally, fare rules, no-show policies, and the use of return segments are strictly governed by the airline and the fare type selected at the time of booking. If an onward flight is missed, airlines typically auto-cancel the return sector, and any rebooking charges are airline-imposed based on fare differences and penalties. Travel Wings does not add extra charges beyond what the airline applies. We regret that this experience did not meet your expectations. Customer satisfaction is extremely important to us, and we remain committed to transparency, professionalism, and continuously improving our service standards.
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Anel K's updateReviewer Update
14 Dec 2025, 13:10But your system, the email you sent me.. never sent me the online check in option on that flight,
and what you saying in term of getting to the next flight being controlled by strictly the airline is not true cause when I called you guys to rebook for the next flight I was still at the airport, I was by the the airline ticket reception, and they were more than willing to help, but travelwings wasn't,
and it is not true the airline auto cancel the return sector because even now as we speak, I have a email from Air Rwanda that gives me the option to check in for tomorrow
and what you saying in term of getting to the next flight being controlled by strictly the airline is not true cause when I called you guys to rebook for the next flight I was still at the airport, I was by the the airline ticket reception, and they were more than willing to help, but travelwings wasn't,
and it is not true the airline auto cancel the return sector because even now as we speak, I have a email from Air Rwanda that gives me the option to check in for tomorrow
AK
Anel K's update14 Dec 2025, 13:10
Reviewer Update
But your system, the email you sent me.. never sent me the online check in option on that flight,
and what you saying in term of getting to the next flight being controlled by strictly the airline is not true cause when I called you guys to rebook for the next flight I was still at the airport, I was by the the airline ticket reception, and they were more than willing to help, but travelwings wasn't,
and it is not true the airline auto cancel the return sector because even now as we speak, I have a email from Air Rwanda that gives me the option to check in for tomorrow
and what you saying in term of getting to the next flight being controlled by strictly the airline is not true cause when I called you guys to rebook for the next flight I was still at the airport, I was by the the airline ticket reception, and they were more than willing to help, but travelwings wasn't,
and it is not true the airline auto cancel the return sector because even now as we speak, I have a email from Air Rwanda that gives me the option to check in for tomorrow