DR
Darren R
1 reviews | Active since Sept 2024
11 Sept 2024, 14:06
Very Bad Service
Please refund my money I am frustrated because I booked a flight on Travelwings.com today 11/09/2024, and after they deducted the money, I was informed that the booking failed. An agent called to explain that the flight is still listed on their website, but it's a technical error. She said I would need to pay more for a different flight. I refused and asked for a refund so I could find another option, but I was told I'd have to wait 48 to 72 hrs
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Travelwings.com's replyOfficial
13 Sept 2024, 08:35Dear Darren, I sincerely apologize for the inconvenience you have experienced due to the booking failure on our website. We understand the urgency of your situation, especially when plans are disrupted unexpectedly.
Please be assured, we are prioritizing your refund, and our team is working diligently. We are also addressing the technical error to prevent such incidents in the future. We appreciate your patience and understanding during this process.
Travelwings.com's reply13 Sept 2024, 08:35
Official
Dear Darren, I sincerely apologize for the inconvenience you have experienced due to the booking failure on our website. We understand the urgency of your situation, especially when plans are disrupted unexpectedly.
Please be assured, we are prioritizing your refund, and our team is working diligently. We are also addressing the technical error to prevent such incidents in the future. We appreciate your patience and understanding during this process.