Unsatisfactory Service

Good day,

On the 1st of November I made bookings for a return flight airline ticket, from OR Tambo international to Los Mortala international, Lagos, departure 17th Nov and return 22 Nov. These bookings failed several times and an agent by the name of Anshul phoned me and made bookings on my behalf and confirmed he will print and send the ticket. Another agent confirmed that she will send tickets as soon as the system is back online. I made payment and it was reversed because of the failed bookings and was asked to make payment again which I did and it was successful . I have spoken to more than three Agents, still to date the ticket has not been emailed to me. Today , 7th of November I phoned and he said he hasn’t been able to print the ticket however he will reverse the payment. I said that Travelstart needs to incur the costs since they have confirmed that bookings were with the airline and it is only the ticket that is outstanding to be printed, also they still have the payment.