PS
Pumla S
1 reviews | Active since Jul 2022
03 May 2024, 08:39
Unhappy customer
I made a booking on the 01/05/24 with Travelwings and the payment went through successfully but the process was’nt completed . I called them and a guy speaking in another Non- South African accent rep**** and told me that my booking was cancelled and they’ll refund me within 1-2 days’ I m still waiting . Should I trust these people or not?
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Travelwings.com's replyOfficial
07 May 2024, 08:38Dear Pumla, We sincerely apologize for the inconvenience you've experienced with your booking and the delay in processing your refund.
Upon reviewing your case, it appears that there was an issue with the completion of the booking process, which led to its cancellation. We understand how frustrating this situation must be for you, and we assure you that we are actively working to expedite the refund process.
Please be assured that your refund is our top priority, and we are committed to resolving this matter as quickly as possible. We apologize for any inconvenience caused by the delay and appreciate your patience and understanding.
Travelwings.com's reply07 May 2024, 08:38
Official
Dear Pumla, We sincerely apologize for the inconvenience you've experienced with your booking and the delay in processing your refund.
Upon reviewing your case, it appears that there was an issue with the completion of the booking process, which led to its cancellation. We understand how frustrating this situation must be for you, and we assure you that we are actively working to expedite the refund process.
Please be assured that your refund is our top priority, and we are committed to resolving this matter as quickly as possible. We apologize for any inconvenience caused by the delay and appreciate your patience and understanding.