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Ngiphiwe B

1 reviews | Active since Jul 2024

15 Jul 2024, 08:10

*****ulent service.

I made a boking via Travel Wings on the 8th of July 2024. My booking kept saying that it was in process. After a few hours, I called them to find out what was going on only to be told that there was a technical error on their side and that my booking did not go through. The lady I was speaking with then sent me an email requesting my banking details, which I sent back, and said that I will receive my refund in 24-72 hours. After 4 days, on Friday the 12th of July, I called to find out what was going on and they said I must give it another 24 hours and my money shall be in my account.

Fast forward 7 days later, I have still not received my refund and I need my refund. What is going on with this company? I need my refund.

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Replies (2)
Travelwings.com
Travelwings.com's reply16 Jul 2024, 08:28
Official
Dear Ngiphiwe,Thank you for bringing this to our attention, and we apologize for the inconvenience caused. We understand the frustration this delay has caused you.We are currently investigating this matter urgently to resolve it as soon as possible. Please rest assured that your refund is our top priority. We will update you on the status of your refund within the next 24 hours. 
Travelwings.com
Travelwings.com's reply27 Jul 2024, 10:39
Official
Hi Ngiphiwe,  I apologize for the delay in processing your refund and understand how inconvenient this situation has been. We take full responsibility for not meeting our promised turnaround time but want to make up for the experience, ensuring you the best of our services.Could you please confirm if you have received the refund? If you facing any issues or need further assistance, please let us know immediately, and we will prioritize resolving them.