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Zinhle N
1 reviews | Active since Apr 2024
24 Nov 2024, 08:36
*****ulent
I booked a flight from this travel agency on the 16th of November 2024. They took my money but never gave me a flight ticket. They sent an email saying booking failed
I requested for a refund but until today they are refusing to pay
Helpful (0)
Replies (3)0
Replies (3)
Travelwings.com's replyOfficial
25 Nov 2024, 09:25Dear Zinhle, We sincerely apologize for the inconvenience caused by this situation and understand your frustration. Upon reviewing your case, it appears that your booking on 16th November 2024 failed due to a technical issue, and we deeply regret the impact this has had on you.
Please rest assured that we have escalated your refund request to the concerned department, and it is being prioritized for resolution. Refunds can sometimes take longer than expected due to payment gateway and bank processing times, but we are committed to ensuring your refund is processed as quickly as possible.
We value your feedback and are actively taking measures to avoid such occurrences in the future. Thank you for your patience and understanding.
Travelwings.com's reply25 Nov 2024, 09:25
Official
Dear Zinhle, We sincerely apologize for the inconvenience caused by this situation and understand your frustration. Upon reviewing your case, it appears that your booking on 16th November 2024 failed due to a technical issue, and we deeply regret the impact this has had on you.
Please rest assured that we have escalated your refund request to the concerned department, and it is being prioritized for resolution. Refunds can sometimes take longer than expected due to payment gateway and bank processing times, but we are committed to ensuring your refund is processed as quickly as possible.
We value your feedback and are actively taking measures to avoid such occurrences in the future. Thank you for your patience and understanding.
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Zinhle N's updateReviewer Update
27 Nov 2024, 06:11I have waited over almost 15 days for the refund yet your company policy says refunds are received within 3-5 working days. Until today, I have not received my funds. Your workers either drop the call or keep me holding for very long when I talk about this issue. This company clearly is a ****
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Zinhle N's update27 Nov 2024, 06:11
Reviewer Update
I have waited over almost 15 days for the refund yet your company policy says refunds are received within 3-5 working days. Until today, I have not received my funds. Your workers either drop the call or keep me holding for very long when I talk about this issue. This company clearly is a ****
ZN
Zinhle N's updateReviewer Update
27 Nov 2024, 08:17People should be made aware that travelwings.com is a ****mer. The company takes peoples money and no ticket flights.
They then deceive people that refund will be made but unfortunately not. This company *****s even proof of payments and must be reported!
They then deceive people that refund will be made but unfortunately not. This company *****s even proof of payments and must be reported!
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Zinhle N's update27 Nov 2024, 08:17
Reviewer Update
People should be made aware that travelwings.com is a ****mer. The company takes peoples money and no ticket flights.
They then deceive people that refund will be made but unfortunately not. This company *****s even proof of payments and must be reported!
They then deceive people that refund will be made but unfortunately not. This company *****s even proof of payments and must be reported!