TWBR - F421639 Travelwings - DO NOT USE THEM!

TWBR - F421639 On 29 March 2023 I made a booking on the travelwings.com website for my daughter. I entered her details as the passenger as well as her Identity Nr. I was then directed to the payment portal where I paid the ticket

I received the booking confirmation quickly but I noticed that it incorrectly captured my first name as the first name of the passenger. I immediately called their local number (they advertise it as a local number but call centre is based in Dubai). I spoke with several agents to ask them to change the passenger first name but they all stated this could not be done as there are 2 airlines involved in the booking. They recommended I try to reach the local airlines, both CEMAIR and Airlink confirmed this change can only be done by Travelwings.

I spoke with them again (Deepak this time) and asked for a cancellation as it is still on the same day. Deepak confirmed that the cancellation will be done at R300 to which I agreed. This was at 17:55PM. At 20:53pm I received a call (not sure who the agent was) who confirmed that I just need to wait until the following day 30 March at 12pm, to have the cancellation confirmed as they are not able to connect with the 2 airlines.

Needless to say I did not receive a call or confirmation the following day. When I called at 12:15pm on the 30th I spoke with Sambika. She told me the ticket is not refundable as there were "some errors" on their side

I now have a ticket in my "first name" which I cannot use because Travelwings could not fix their errors. I find this (tactic) totally unacceptable and unprofessional, it's a disgrace that companies are allowed to operate like this in the aviation industry. It certainly is not an error I made, as I have read similar complaints in this platform.

My recommendation is to not use Travelwings to make travel bookings. If Travelwings manage to 1) read this complaint and do something about 2) send me an amended booking with my daughter's name on it (they have all the call recrds and e-mails available to them) then I will certainly post a more positive revie but for now, STAY AWAY FROM TRAVELWINGS!