Travelwings.com the biggest airline industry ******.

I made a flight booking using DPO, an agent of Travelwings.com. I made a departure date error, which upon noticing, I got hold of DPO. DPO advised that it was cheaper to cancel than to correct the dates. So I paid DPO the cancellation fee, and they assured me Travelwings would refund.

18 hours later, I followed up regarding the refund status. Travelwings declined to honour the refund because they say the payment was done after midnight. Travelwings claims I made the refund processing fee payment at 1am.

But that wasn’t true. DPO sent me a special refund link which after use, a confirmation of receipt of refund processing fee was emailed to me at 2100hrs, 8 hrs after the initial booking error. I made this payment 3 hours before midnight.

However, 18 hours later, they are declining to refund. This is the worst experience I had, where allegedly reputable organisations swindle would-be long-term customers of their money.

DPO acknowledges payment was made in time but the recipient denies, and I am punished for their internal inefficiencies, despite having paid the refund fee in time. I am annoyed, and would discourage anyone from dealing with these 2 organizations, especially Travelwings.com.