AM
Andries M
1 reviews | Active since Aug 2011
18 Aug 2022, 14:12
Travelwings.com ******** of note - do not use them.
Booked and paid for my airtickets online, recevieved an email stating they were experiencing technical difficulties and could not issue an itinerary, 24 hours and multiple calls/ emails and promises that tickets will be issued etc. later and now we are told the booking is failed, we need to reverse or pay additional fees. SHOCKING!! do not use them, it is a ****.
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Travelwings.com's replyOfficial
19 Aug 2022, 14:42Hi Mr. Andries,
It is with regret that we hear about the inconvenience and experience you have had, please accept our sincerest apologies.
In our unfortunate circumstance, the booking was not confirmed and the amount was settled with us, we request you to please understand that we never intended to hold the money, please be assured the full refund has been initiated and we hope that must have already reflected in your card.
The best possible resolution is always our goal for our customers, but we know that sometimes it is beyond our control, and we know you can understand.
We even tried connecting with you on call but it went unanswered, it would be great if you can please advise a convenient time to connect we be glad.
Thanks & Regards
It is with regret that we hear about the inconvenience and experience you have had, please accept our sincerest apologies.
In our unfortunate circumstance, the booking was not confirmed and the amount was settled with us, we request you to please understand that we never intended to hold the money, please be assured the full refund has been initiated and we hope that must have already reflected in your card.
The best possible resolution is always our goal for our customers, but we know that sometimes it is beyond our control, and we know you can understand.
We even tried connecting with you on call but it went unanswered, it would be great if you can please advise a convenient time to connect we be glad.
Thanks & Regards
Travelwings.com's reply19 Aug 2022, 14:42
Official
Hi Mr. Andries,
It is with regret that we hear about the inconvenience and experience you have had, please accept our sincerest apologies.
In our unfortunate circumstance, the booking was not confirmed and the amount was settled with us, we request you to please understand that we never intended to hold the money, please be assured the full refund has been initiated and we hope that must have already reflected in your card.
The best possible resolution is always our goal for our customers, but we know that sometimes it is beyond our control, and we know you can understand.
We even tried connecting with you on call but it went unanswered, it would be great if you can please advise a convenient time to connect we be glad.
Thanks & Regards
It is with regret that we hear about the inconvenience and experience you have had, please accept our sincerest apologies.
In our unfortunate circumstance, the booking was not confirmed and the amount was settled with us, we request you to please understand that we never intended to hold the money, please be assured the full refund has been initiated and we hope that must have already reflected in your card.
The best possible resolution is always our goal for our customers, but we know that sometimes it is beyond our control, and we know you can understand.
We even tried connecting with you on call but it went unanswered, it would be great if you can please advise a convenient time to connect we be glad.
Thanks & Regards