AS
Ashley S

1 reviews | Active since Oct 2019

13 Sept 2024, 14:04

🚨⚠️‼️TRAVELWINGS.COM IS A ****🚨⚠️‼️

‼️ WARNING ‼️ DO NOT USE THEM❗️ ⚠️ **** ALERT ⚠️

Booked my flight on 1 September, they take the money and send an email saying booking was unsuccessful. They promise to refund you within 48 hours.

Their modus operandi is to make you the following promises when you call:

1. They ask for your booking reference and email (for sp called security reasons)

2. They put you on hold and then come back to tell you that accounts has processed and ask you to wait 24 hours.

3. They apologise for the delay.

The above steps are repeated every-time that you call them. Their switchboard is somewhere in Asia (probably India), and they will never let you speak to their superiors.

After much frustration, they gave me the following physical address:

155 West Street, Sandown, Sandton, Johannesburg

🚨DO NOT USE THEM AT ALL OTHERWISE YOU WILL REGRET🚨

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Replies (1)
Travelwings.com
Travelwings.com's reply14 Sept 2024, 09:52
Official
Dear Ashley,  We sincerely apologize for the inconvenience and frustration you've faced. This is not the standard of service we aim to provide.We understand the issues you've highlighted and are currently investigating the situation to prevent similar problems in the future. Your feedback is crucial for us to improve our services. We appreciate your patience as we work to address this matter.