NM
Nikki M
1 reviews | Active since Jul 2009
07 Jun 2023, 10:30
Travelwings.com a **** or just bad customer service
I booke a ticket. No ticket number. Contact nu,mber listed does not exist. E-mail no response. No booked trip listed when I log in theIr website. Not even sure if booking is legit. ref:TWBR-F452714
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Travelwings.com's replyOfficial
11 Jan 2024, 15:58Hi Nikki, We sincerely apologize for the inconvenience you've faced and appreciate you bringing this to our attention. We understand your concerns and please be assured we are travel agency serving since last 25 years and customer satisfaction is our priority. We understand that your experience during the reservation was not smooth however it is the system that if there is any fluctuation in the availability or the prices the booking does not get successful nor it charges any payment against it.
We are sorry for this and we promise to provide you the best of our customer service for your future travel plans.
We are sorry for this and we promise to provide you the best of our customer service for your future travel plans.
Travelwings.com's reply11 Jan 2024, 15:58
Official
Hi Nikki, We sincerely apologize for the inconvenience you've faced and appreciate you bringing this to our attention. We understand your concerns and please be assured we are travel agency serving since last 25 years and customer satisfaction is our priority. We understand that your experience during the reservation was not smooth however it is the system that if there is any fluctuation in the availability or the prices the booking does not get successful nor it charges any payment against it.
We are sorry for this and we promise to provide you the best of our customer service for your future travel plans.
We are sorry for this and we promise to provide you the best of our customer service for your future travel plans.