Travelwings.com

I bought a round trip ticket on the 23/11/22 for my Husband and made a mistake with the dates. Called 15 minutes later when I realized it to ask if I can change the date and the consultant ( Aaditya ) said that it would cost more than R5000. He advised me to rather cancel the flights and I did but I must pay a fee of R308. I had no problem with that. He was suppose to send me a link to make the payment. I gave him 2 different email addresses and he still didn’t send me the link. I asked him to send the link to my Husband because I used his email address when purchasing the tickets. He send it, the link didn’t work. The bank asked for authorization once and then he said he didn’t receive the payment. He kept calling me and I told him that I’m struggling with my bank (FNB) to make the payment. Then I decided to use Capitec. Still couldn’t make the payment. I asked my Husband to try and he couldn’t. I spend the day on the phone with this guy and he couldn’t give me alternatives or any other option of paying this fee. It’s like they design their link in such a way that it’s impossible for you to pay the fee and they will just say. Sorry. You didn’t pay the fee. They can’t cancel your booking. The bank don’t make charge back on travel agencies I just discovered. So now I’m stuck with tickets worth of R6309 for the 29th and no way of using it. The absolute worst service ever!!!! I would not recommend them to anyone.