MK
Marthinus K
1 reviews | Active since Apr 2025
27 Apr 2025, 14:39
Travelwings.com
*********** help and ticket sales that can't use the computer program and then make you buy extra ticket telling me it won't be a problem to get a refund and then they email you to say sorry they have policies that prevents them from refunding you. Useless don't use or fall for empty promises. They don't even deserve the 1 star necessary to rate them.
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Travelwings.com's replyOfficial
28 Apr 2025, 16:33Dear Marthinus, We sincerely apologize for the inconvenience and frustration caused.
Please note that as a travel agency, we are bound by the airline’s policies regarding refunds and changes, and we must adhere to their terms and conditions. However, we truly regret any miscommunication you experienced.
We have arranged for one of our representatives to connect with you to review your case and assist you further.
Thank you for your patience and understanding.
Travelwings.com's reply28 Apr 2025, 16:33
Official
Dear Marthinus, We sincerely apologize for the inconvenience and frustration caused.
Please note that as a travel agency, we are bound by the airline’s policies regarding refunds and changes, and we must adhere to their terms and conditions. However, we truly regret any miscommunication you experienced.
We have arranged for one of our representatives to connect with you to review your case and assist you further.
Thank you for your patience and understanding.