Travelwings what a joke! Do not use this travel agency to book flights

This started on 7 October 2021 in the late afternoon. So, I made a mistake on an airticket - wanted a flight to CPT and somehow it landed up being PLZ. It was booked via Travelwings for an Airlink flight. As I paid, I saw the mistake and immediately went onto the chat line and said I had made a mistake can it be reversed. Was told I had to pay R300.00 to Travelwings for them to arrange a full refund but needed to be done same day. Sumit sent me a link to make the payment. The link was past the due time, so had to ask for another link. Was sent another link which was valid unil 8 October 2021 at 15:00. I went into the link later the evening of 7 October to make the R300.00 payment but the link had timed out already even though it stated it would last till the following day at 15:00. See copied text: BOOKING NOTICE: Travelwings South Africa "Dear *********x Please follow the link below and complete the payment process using our payment page. Online Payment page: https://secure.3gdirectpay.com/dpopayment.php?ID=FC788097-B***-AC72-041A4E58CD8F If the above link does not activate your web browser, Please copy it into a working web browser window, and continue from there. Once you have completed the online payment process you will receive an email confirming your payment. Please note that the time limit for this order and payment is: 08-October-21 15:00"

Immediately, I found a number for their support department and called it. It was answered by someone in Dubai and I explained the whole situation - expressely stating that I needed another link sent to me by email so that I could make the payment same day, to get the cancellation of the booking done and a full refund. He promised to call me back in 10 minutes. I waited for ages and then went to get a cup of tea - he called me back an hour later at 23:11 and I missed the call. I called in again and was put through to someone else again, called Munim who said he needed to speak to his colleagues and would I hold. The call was cut. I tried calling in again and again, but it would not connect. This morning I contacted Arjun on the chat line and had about a 2.5 hour conversation which I will not bore you with, except to say that now it appears it is my fault that I did not make the payment in time to get a full refund for the ticket.

I believe that because the link did not work - and I must add, that it should still be active right now as it is not yet 3pm on the 8th of October, that Travelwings should take the knock for this and give me a full refund. It is not my fault that their link did not work and I tried everything humanly possible to get another link!