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XOLISWA P
1 reviews | Active since Mar 2020
25 Sept 2024, 04:49
Travelwings took my money and my flight was not booked
I booked a flight with Travelwings last week Saturday on the 14th of September . They took my money and then told me the booking failed. When I called them the next day they promised to refund me my money so I could book another flight but I still haven’t received my money.
I need that money to book another flight and now the flights are more expensive. Please help.
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Replies (2)
Travelwings.com's replyOfficial
25 Sept 2024, 10:16Dear Xoliswa, We sincerely apologize for the inconvenience you’ve experienced with your booking. We understand how frustrating this situation must be, especially when you need the funds to book another flight.
Rest assured, we are handling your case with urgency. Sometimes, depending on the payment method and the bank's processing times, refunds may take a few days to reflect in your account. However, we have done a follow up with the concerned team to ensure there are no further delays.
We sincerely apologize for the inconvenience this has caused, and we appreciate your patience. I will update you as soon as there is progress on your refund.
Travelwings.com's reply25 Sept 2024, 10:16
Official
Dear Xoliswa, We sincerely apologize for the inconvenience you’ve experienced with your booking. We understand how frustrating this situation must be, especially when you need the funds to book another flight.
Rest assured, we are handling your case with urgency. Sometimes, depending on the payment method and the bank's processing times, refunds may take a few days to reflect in your account. However, we have done a follow up with the concerned team to ensure there are no further delays.
We sincerely apologize for the inconvenience this has caused, and we appreciate your patience. I will update you as soon as there is progress on your refund.
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XOLISWA P's updateReviewer Update
26 Sept 2024, 08:19Good morning,
I still have not received my money. The flights are now R3000 meaning I will have to pay more than i was supposed to. Kindly note that I need my money now. You have promising to follow with no feedback being give to me. I need a response urgently.
I still have not received my money. The flights are now R3000 meaning I will have to pay more than i was supposed to. Kindly note that I need my money now. You have promising to follow with no feedback being give to me. I need a response urgently.
XP
XOLISWA P's update26 Sept 2024, 08:19
Reviewer Update
Good morning,
I still have not received my money. The flights are now R3000 meaning I will have to pay more than i was supposed to. Kindly note that I need my money now. You have promising to follow with no feedback being give to me. I need a response urgently.
I still have not received my money. The flights are now R3000 meaning I will have to pay more than i was supposed to. Kindly note that I need my money now. You have promising to follow with no feedback being give to me. I need a response urgently.