JD
James D
1 reviews | Active since Apr 2024
10 Apr 2024, 12:44
Travelwings suck!
Further to my first review Travelwings responded to my email on Friday 05 April with commitment to have my issue resolved 24 - 48 hours. It is now Wednesday 10 April and still no further feedback! Shocking this is what happens when you outsource your call centres to India. Nobody cares!
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Travelwings.com's replyOfficial
15 Apr 2024, 15:35Hi James, We sincerely apologize for the delay in resolving your issue and the frustration it has caused you. Your feedback is invaluable to us, and we deeply regret that we have not met your expectations in this instance.
We understand the urgency of your situation and are working diligently to provide you with the best possible resolution.However, we acknowledge that the timeframe we initially provided for resolving your issue has elapsed, and for that, we apologize. Please rest assured that our team is actively investigating the matter and exploring all possible solutions.We appreciate your patience and understanding during this time. Our top priority is to ensure that your concerns are addressed comprehensively and that you receive the assistance you deserve. We are committed to resolving this matter to your satisfaction as soon as possible.
We understand the urgency of your situation and are working diligently to provide you with the best possible resolution.However, we acknowledge that the timeframe we initially provided for resolving your issue has elapsed, and for that, we apologize. Please rest assured that our team is actively investigating the matter and exploring all possible solutions.We appreciate your patience and understanding during this time. Our top priority is to ensure that your concerns are addressed comprehensively and that you receive the assistance you deserve. We are committed to resolving this matter to your satisfaction as soon as possible.
Travelwings.com's reply15 Apr 2024, 15:35
Official
Hi James, We sincerely apologize for the delay in resolving your issue and the frustration it has caused you. Your feedback is invaluable to us, and we deeply regret that we have not met your expectations in this instance.
We understand the urgency of your situation and are working diligently to provide you with the best possible resolution.However, we acknowledge that the timeframe we initially provided for resolving your issue has elapsed, and for that, we apologize. Please rest assured that our team is actively investigating the matter and exploring all possible solutions.We appreciate your patience and understanding during this time. Our top priority is to ensure that your concerns are addressed comprehensively and that you receive the assistance you deserve. We are committed to resolving this matter to your satisfaction as soon as possible.
We understand the urgency of your situation and are working diligently to provide you with the best possible resolution.However, we acknowledge that the timeframe we initially provided for resolving your issue has elapsed, and for that, we apologize. Please rest assured that our team is actively investigating the matter and exploring all possible solutions.We appreciate your patience and understanding during this time. Our top priority is to ensure that your concerns are addressed comprehensively and that you receive the assistance you deserve. We are committed to resolving this matter to your satisfaction as soon as possible.