cD
chantall D
1 reviews | Active since Jun 2018
25 Aug 2023, 09:10
Travelwings *****s
Please do not make a booking with travelwings ever, they ***** your money. we have made a flight booking with them and the day after we had to cancel as I have an emergency, they refuse to give me a refund, they lie about giving refunds as their terms on their ticket says the refund is based on the airlink terms, the airlink terms says there will be a cancellation fee, but travelwings says the ticket cannot be refunded. I cancelled the ticket almost 2 weeks before the time.
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Travelwings.com's replyOfficial
28 Aug 2023, 07:51 Hi Ms. Chantall Doyle,
My sincere apologies for the unintentional inconvenience caused by your flight cancellation request. You can trust that we never meant to upset you; we were just following the airline's rules, and that's why our support team mentioned that tickets are non-refundable. Due to the fact that you received approval from the airline in a particular case and now we have also received confirmation, we have submitted the refund application to the airline and expect a positive response from them shortly, as per our telephone conversation.
Thank you very much for your patience and understanding.
My sincere apologies for the unintentional inconvenience caused by your flight cancellation request. You can trust that we never meant to upset you; we were just following the airline's rules, and that's why our support team mentioned that tickets are non-refundable. Due to the fact that you received approval from the airline in a particular case and now we have also received confirmation, we have submitted the refund application to the airline and expect a positive response from them shortly, as per our telephone conversation.
Thank you very much for your patience and understanding.
Travelwings.com's reply28 Aug 2023, 07:51
Official
Hi Ms. Chantall Doyle,
My sincere apologies for the unintentional inconvenience caused by your flight cancellation request. You can trust that we never meant to upset you; we were just following the airline's rules, and that's why our support team mentioned that tickets are non-refundable. Due to the fact that you received approval from the airline in a particular case and now we have also received confirmation, we have submitted the refund application to the airline and expect a positive response from them shortly, as per our telephone conversation.
Thank you very much for your patience and understanding.
My sincere apologies for the unintentional inconvenience caused by your flight cancellation request. You can trust that we never meant to upset you; we were just following the airline's rules, and that's why our support team mentioned that tickets are non-refundable. Due to the fact that you received approval from the airline in a particular case and now we have also received confirmation, we have submitted the refund application to the airline and expect a positive response from them shortly, as per our telephone conversation.
Thank you very much for your patience and understanding.