Travelwings Refund Policy Bad | Bad Service on Chat | Bad VoIP

I had bad experience with this Travelwings. We confirmed our tickets through them and somehow our visas got delayed and then I informed Travelwings . Now they wanted me to charge double the amount of fares in same airline through they have available tickets through another airline on cheaper rates with minimal amount to pay and they don't want me to travel in different airline and keep on telling me about Arline's policy. They are the in middle manipulating travelers with giving them higher prices and taking advantage of their situations. I am really not happy with their service.It is quite painful to absorb that refund will be processed in 30 days which is pathetic and unacceptable. I am hanging in limbo with these agents. I will advise all please be careful with travelwings when it comes to rescheduling of your itineraries. I am going to process refund by paying their fee and provide feedback for refund time as I want to keep track of their progress under my reference number TWBR-F237896.