TravelWings refund grievance

I purchased a ticket for CPT to JNB on 25/10/2022, and due to reasons beyond my control, had to cancel the ticket on 17/11/2022. I sent my cancellation request to the airline (CemAir) and the travel agency TravelWings South Africa.

CemAir Cape Town confirmed cancellation after informing me of a R500 cancellation penalty, which I agreed to, though they mentioned the refund must be processed by the issuing travel agency (TravelWings South Africa).

TravelWings South Africa responded that they were awaiting confirmation of cancellation and refund from the airline (CemAir), and even after I forwarded them the cancellation confirmation e-mail from the airline, TravelWings South Africa maintained that they have been unable to confirm the refund and are allegedly awaiting feedback from the airline (whom has been very responsive to my direct queries).

As of today (24/11/2022) no refund has been confirmed or issued by TravelWings South Africa, and I have stated my final terms and demands that I will be issuing a chargeback on my credit card for the full price of the airline ticket by 28/11/2022 and directly paying CemAir Cape Town the R500 cancellation penalty.

This is not only terrible and unacceptable service from TravelWings South Africa, it is also a CPA violation, and if I am left with no choice but to execute a chargeback, I will also file a complaint with the relevant regulator / ombudsman against TravelWings South Africa.