TravelWings Over Charge!!!

I made use of Travelwings to book a flight from JFK(New York) to GCM(George Town, Cayman Islands) via Cayman Airways. I had initially booked for 16 June 2024 at 10:00am.

However on 15 June 2024 I was alerted that a flight beforehand was delayed and would result in me missing the Cayman flight. I phoned the Travelwings customer care and explained my problem and asked if the flight I had booked for the 16th June would be moved to the 17 June 2024. The operator had instructed me that a payment of R 14,818 was required to book the new flights.

Upon looking at the invoice received for the new flight booked. The invoice only totals an amount of R 7,519. However I had paid almost double that.

When questioned thereafter why such an exorbitant fee was charged when the flights and the supporting invoice only showed a fee of R 7,519 being required, no reason was obtained from the customer service department

I requested a refund on the overpayment made as I have an invoice proving that the new flight only costs R7,519 and the payment gate made by Travelwingds for the payment was R14,818.

This is utterly disappointing as it would appear that false information was provided to me when I called and I was overcharged for the service rendered and clearly Travelwings was not looking out for my best interests as a customer.

Considering that the new flight was only R7000 why was I not advised to simply book new flighs than changing the original flight?

As the changing of flights incurred penalty fees whereas simply booking new flights would have been half the cost?

I do not see how Travelwings acted in my best interest but not alerting me to this alternative.

To date they are unable to provide me with an invoice showing me the full costs I had paid. This makes it seem like excess monies were paid for nothing.

I would suggest not using them in the future as they are not looking for the best interest of customers. That is clearly shown as above.