KW
Kirsten W
1 reviews | Active since Jun 2024
05 Jun 2024, 10:09
Travelwings is not to be trusted
I booked a flight on Tuesday 4th June 2024, and upon completion of the payment, I was first advised by my bank that only R 1,00 had been deducted. I tried to pay again after the website said it had encountered a problem. This time my bank advised me that only R 50,00 had been deducted instead of the flight amount. Once again, the website encountered an error and redirected me to the payments page. I declined any further transactions with Travelwings. It all smells fishy to me.
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Travelwings.com's replyOfficial
06 Jun 2024, 12:50Dear Kirsten, We sincerely apologize for the inconvenience and frustration you experienced during your recent booking attempt. We understand your concerns regarding the payment discrepancies and the errors encountered on our website.
Our technical team is currently investigating the issue to identify and resolve any problems with the payment process.
Your satisfaction is our top priority, and we are committed to ensuring that such issues are addressed promptly. If you need immediate assistance, please feel free to contact us on our 24/7 support number or via email. We appreciate your patience and understanding in this matter.
Our technical team is currently investigating the issue to identify and resolve any problems with the payment process.
Your satisfaction is our top priority, and we are committed to ensuring that such issues are addressed promptly. If you need immediate assistance, please feel free to contact us on our 24/7 support number or via email. We appreciate your patience and understanding in this matter.
Travelwings.com's reply06 Jun 2024, 12:50
Official
Dear Kirsten, We sincerely apologize for the inconvenience and frustration you experienced during your recent booking attempt. We understand your concerns regarding the payment discrepancies and the errors encountered on our website.
Our technical team is currently investigating the issue to identify and resolve any problems with the payment process.
Your satisfaction is our top priority, and we are committed to ensuring that such issues are addressed promptly. If you need immediate assistance, please feel free to contact us on our 24/7 support number or via email. We appreciate your patience and understanding in this matter.
Our technical team is currently investigating the issue to identify and resolve any problems with the payment process.
Your satisfaction is our top priority, and we are committed to ensuring that such issues are addressed promptly. If you need immediate assistance, please feel free to contact us on our 24/7 support number or via email. We appreciate your patience and understanding in this matter.