jvdm
jacques van der merwe
1 reviews | Active since May 2011
15 Apr 2024, 11:27
Travelwings
I'd like to share my experience with booking through Travelwings. On April 9th, I attempted to book a flight. While the payment was processed successfully, I wasn't redirected to complete my booking. Instead, I received an email prompting me to register on Travelwings. Upon speaking with a consultant and explaining the situation, they checked and confirmed the passengers but stated that the flight booking didn't go through. I was assured that I would receive a refund to rebook, which was supposed to take 24 hours. However, it's been nearly a week, and I haven't received the refund yet.
Can someone please contact me ***. I spoke to few consultants without any success
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Travelwings.com's replyOfficial
18 Apr 2024, 15:04Dear Jacques,
We sincerely apologize for the inconvenience you have experienced.
As per our telephone conversation, we are pleased to learn that you have already received the full refund for your reservation. Please trust that we always strive to provide the best of our services and ensure timely delivery. Although the refund was initiated within 24 hours, we understand that banking policies may cause delays in reflecting the amount.
Once again, we apologize for any inconvenience caused, and we would be delighted to assist you with your future travel plans.
We sincerely apologize for the inconvenience you have experienced.
As per our telephone conversation, we are pleased to learn that you have already received the full refund for your reservation. Please trust that we always strive to provide the best of our services and ensure timely delivery. Although the refund was initiated within 24 hours, we understand that banking policies may cause delays in reflecting the amount.
Once again, we apologize for any inconvenience caused, and we would be delighted to assist you with your future travel plans.
Travelwings.com's reply18 Apr 2024, 15:04
Official
Dear Jacques,
We sincerely apologize for the inconvenience you have experienced.
As per our telephone conversation, we are pleased to learn that you have already received the full refund for your reservation. Please trust that we always strive to provide the best of our services and ensure timely delivery. Although the refund was initiated within 24 hours, we understand that banking policies may cause delays in reflecting the amount.
Once again, we apologize for any inconvenience caused, and we would be delighted to assist you with your future travel plans.
We sincerely apologize for the inconvenience you have experienced.
As per our telephone conversation, we are pleased to learn that you have already received the full refund for your reservation. Please trust that we always strive to provide the best of our services and ensure timely delivery. Although the refund was initiated within 24 hours, we understand that banking policies may cause delays in reflecting the amount.
Once again, we apologize for any inconvenience caused, and we would be delighted to assist you with your future travel plans.