Travelwings *******

I booked tickets to travel to New Zealand with Travelwings. The seats I selected and paid for were not issued to me and we never got to sit in these seats. The cost was R5000.

I notified Travelwings about this problem when we reached our destination in New Zealand on the 31 Jan 2024 reference number TWBR-F477834. I have subsequently sent numerous emails and even called the call centre and spoke to a consultant by the name of Devish who was going to confirm everything in writing. Nothing has been resolved or communicated back to me.

We were told that this is a Qatar problem. I did bring it to Qatar's attention and they said it was a Travelwings problem. The reality is that Travelwings got my money for seats I booked and paid for and I did not get to sit in those seats. It is R5000 that I would like refunded. I don't care what Qatar have to say Travelwings must deal with Qatar. Travelwings is my travel agent and I paid Travelwings. Please refund my money for this most shocking service we are already on the 04 April and the matter is yet to be resolved