KM
Karen M
1 reviews | Active since Aug 2023
23 Aug 2023, 08:01
TRAVELWINGS ******* AND *****STERS
******* - I booked an urgent flight for 10th August with TRAVELWINGS on 9th Aug 2023 - amount deducted from my bank account same day. Flight booking confirmed with airline on the eve of the 9th Aug. 10th Aug - on arrival at airport ready for departure and FLIGHT CANCELLED BY TRAVELWINGS. I had so book another flight and pay again to airline at airport. Daily correspondence via email with Travelwings where they promise to refund R2403.01 within 72 hours has to date been to no avail - still no refund received *****sters
Helpful (0)
Replies (1)0
Replies (1)
Travelwings.com's replyOfficial
02 Sept 2023, 11:36Hi Ms. Karen, Please accept our sincere apologies for the delay and inconvenience caused to you, Unfortunately, due to the fluctuation in the Air Fare the booking did not go through successfully and we missed providing you with your travel reservation.
Please be assured the full refund has been processed in the same account, we really want to thank you for your patience and understanding throughout.
Please be assured the full refund has been processed in the same account, we really want to thank you for your patience and understanding throughout.
Travelwings.com's reply02 Sept 2023, 11:36
Official
Hi Ms. Karen, Please accept our sincere apologies for the delay and inconvenience caused to you, Unfortunately, due to the fluctuation in the Air Fare the booking did not go through successfully and we missed providing you with your travel reservation.
Please be assured the full refund has been processed in the same account, we really want to thank you for your patience and understanding throughout.
Please be assured the full refund has been processed in the same account, we really want to thank you for your patience and understanding throughout.