DD
DARRYL D
1 reviews | Active since Sept 2024
13 Sept 2024, 07:49
TRAVELWINGS - A FLY BY NIGHT OPERATOR?
I would like to warn people booking on Travelwings that this company advertises non- existent flights, takes your money, and then makes you cry for your money. When you try to re- book a flight, their agents tell you a refund was processed, but then after 48-72 hours later you still have no refund. They don't even deserve a one star but the system does not allow a zero rating.
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Travelwings.com's replyOfficial
14 Sept 2024, 09:51Dear Darryl, Thank you for bringing this matter to our attention. We are truly sorry to hear about your experience and understand your frustration. This is not the level of service we strive to provide.Please be assured that we are taking your comments seriously and will be looking into this matter to ensure it doesn’t happen again. We appreciate your patience and understanding as we work to resolve this.
Travelwings.com's reply14 Sept 2024, 09:51
Official
Dear Darryl, Thank you for bringing this matter to our attention. We are truly sorry to hear about your experience and understand your frustration. This is not the level of service we strive to provide.Please be assured that we are taking your comments seriously and will be looking into this matter to ensure it doesn’t happen again. We appreciate your patience and understanding as we work to resolve this.