CW
Caroline W

1 reviews | Active since Dec 2024

08 Dec 2024, 08:59

TRAVEL WINGS South Africa

Travelwings South Africa is not South African at all. It is based in Dubai. First deception I believe. I booked a ticket, took a screen shot of that booking and paid it. The ticket was sent to me, the date of departure was the same for the return. I immediately emailed them. They sent an acknowledgement of receipt. Next email said if I would like to pay them more money they would change the booking. I did not make the error, their app or algorithim did. I declined to pay them, phoned them multiple times. They declined to take responsibility for it. I eventually contacted the airline direct and paid to change the date. Only to discover the original flight I wanted had seats available, although Travel Wings app told me it didn't have seats available. Second deception, the other flight was cheaper They sent numerous emails with apologies and platitudes, but they DID NOTHING. The kids answering the phones must know they are working for ****mers, but a salary I guess trumps moral judgement. They just tried to get more money from me. I told them, I would warn people in an ongoing manor not to do business with them. any positive reviews they have are in my opinion false. DO NOT USE THIS COMPANY FOR ANY BOOKINGS. YOU WILL REGRET IT. Perhaps a whistleblower will appear and we can hold them accountable for what they are doing. If this same thing has happened to you through them, please lets collect the data on. FB

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Replies (1)
Travelwings.com
Travelwings.com's reply18 Dec 2024, 12:13
Official
Dear Caroline, We sincerely apologize for the negative experience you had regarding the booking process and follow-up service. We understand how disappointing it can be when expectations are not met, and we truly regret that you were not satisfied with the quality of the services provided.
We are committed to delivering high-quality experiences, and your feedback is invaluable in helping us improve. We will review the details of your case and work towards ensuring that future customers have a better experience.