Travel wing booking **** and now don’t want to refund me

Travel Wing is a ****. On the 31 of January 2026 I bought a ticket from Joburg to Cape Town and the payment didn’t go through, I called them and the agent sent me the link to make the payment, I sent them proof of the payment and I was told to wait few minutes after that I was told that the ticket has increased, I spoke to Verna or Verma for a refund since they didn’t have a ticket and she confirmed that I will get it within 24 to 48 hours. Again today the 1st they sent me email telling me the ticket I was looking for is cheaper and I must buy before it goes up again, I spoke to the agent and I asked her to make the booking for me everything was confirmed, sent me the link and I made payments after few minutes recieved sms saying that the ticket went up again and that I must pay the difference, my question to them why are advertising cheap flights if you know you don’t have? Mind you I am still waiting for yesterday’s refund and today again they are promising to pay the refund within 24 to 48 hours. Please help where do I go and report them so that I can get my 2 refunds cause I don’t see why I should wait 48 hours for the money that I paid few minutes ago. Please guys I have written to ombudsman already and I need your assistance on what else I can do to get my 2 refunds.