JB
Jeremy B
1 reviews | Active since Jan 2025
01 Jan 2025, 21:57
Terrible service. Failed booking and no refund 11 days later.
Absolutely terrible service. Cant complain about the service because there is none. Please do not use them. Booked a ticket on the 20th December for my son to fly to Cape Town. The booking failed but the money was deducted from my account. 11 days later still hasnt been refunded. I see this is a common issue with customers. Good way to pull interest on holds. They keep saying 2 - 3 days.
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Replies (2)
Travelwings.com's replyOfficial
04 Jan 2025, 09:08Dear Jeremy, We sincerely apologize for the inconvenience and frustration caused. We are actively investigating this matter with the airline to understand and resolve the issue. We assure you that we are working diligently to expedite the process and will provide you with an update as soon as possible. Thank you for your patience and understanding in this matter.
Travelwings.com's reply04 Jan 2025, 09:08
Official
Dear Jeremy, We sincerely apologize for the inconvenience and frustration caused. We are actively investigating this matter with the airline to understand and resolve the issue. We assure you that we are working diligently to expedite the process and will provide you with an update as soon as possible. Thank you for your patience and understanding in this matter.
JB
Jeremy B's updateReviewer Update
07 Jan 2025, 14:16Clearly not, this money still has not been refunded and available and ia still on hold , it is now the 07th January. It has been 17 days now. Dosgusting service and looks like it has happened to many customers of travel wings by reading the previous reviews.
JB
Jeremy B's update07 Jan 2025, 14:16
Reviewer Update
Clearly not, this money still has not been refunded and available and ia still on hold , it is now the 07th January. It has been 17 days now. Dosgusting service and looks like it has happened to many customers of travel wings by reading the previous reviews.