LT
Lungiswa T
1 reviews | Active since Jun 2023
28 Jun 2023, 18:57
So as I'm still waiting for the traveling agency to confirm exactly by when am I going to get back my full refund. Cermair couldn't assist much either as they counseled the 14h00 flight
It has been a bad experience for me. The 14h00 flight that was surposed to depart from PLZ was counseled, they then dictated that I must be on the 19h10 flight, wich I did not agree on. Requested for my full refund, yet I'm stil being sent from pillar to post. The travel agent told me to pay 300 in order to get my full refund in 60 days. This I see it as a day light *******, a money making scheme. No further communication from the traveling agency. This all happened on the 26.06.2023
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Travelwings.com's replyOfficial
03 Jul 2023, 15:34Hi Ms. Lungiswa, please accept our sincere apologies for the unintentional inconvenience caused because of the flight being un-operational from the Airline's end. Please trust we never intend to upset you or delay the refund at any point but as you can understand we are also bound to follow the Airline timeline. Rest assured we are trying our best to request the Airline for the urgent request however making any false promises will be completely unfair.
I apologize once again for any inconvenience.
Travelwings.com's reply03 Jul 2023, 15:34
Official
Hi Ms. Lungiswa, please accept our sincere apologies for the unintentional inconvenience caused because of the flight being un-operational from the Airline's end. Please trust we never intend to upset you or delay the refund at any point but as you can understand we are also bound to follow the Airline timeline. Rest assured we are trying our best to request the Airline for the urgent request however making any false promises will be completely unfair.
I apologize once again for any inconvenience.