SCHEMING AND ****GERY AGENCY

If I could rate them a zero I would

Firstly I made a booking for 2 adults( being myself and my husband) and our 3 children for an international trip to Dubai. Upon receiving my flight confirmation tickets I realised that my husband's title was incorrectly stated as "Mrs" instead of "Mr". I am certain I would never make such a mistake but I do acknowledge that technology fails all the time and a lot can happen between fingers and keypads. But I am very detailed oriented and always double check my things to avoid expensive mistakes

Nonetheless, on realisation of this error, I immediately made contact with the travel agency to my utter disappointment. I was given two options

1. Purchase a new ticket and pay for penalties and wait for 30 days for a refund on the old ticket. (I strictly emphasised that I had already expended so much in preparation for the trip and used up all I had to pay for several things like accommodation hence I wouldn't have R16,000 for a new ticket and penalties.); or

2. Cancel all the tickets and lose over R13000 over cancellation fees

Whilst the two options have been given none are favourable as I had pointed out that money was already a big factor, I found that the urgents were not empathetic and sounded more like recorded robots who could not reason with fellow humans and find amicable solutions. The modus operandi is more about revenue boosting than customer service which proves we are only important until the point of making a payment. Thereafter they will use scheming and ****gery tricks to frustrate customers.

I merely want a title change, I'm not changing travel dates or cancelling the trip. So this urgency should not even try to make me do this under duress to enrich their pockets. They may have succeeded in the past but not this time around.

All hell will break loose if not resolved