*****s- Avoid this company at all costs

Extremely poor customer service.

I booked a flight which I paid for online on Monday the 31st of July.

On Saturday morning, 5th of August, they debited my account a second time for the same booking.

I contacted my bank and the bank confirmed that they had put a pre-authorisation on the payment made on the 31st and instead of processing the payment they did a second payment on the 5th.

I sent the bank statements through and their accounts team are incapable of reading a bank statement and claim they only received one payment yet both payments have been debited from my account with the one payment still showing it needs to be processed by them.

So it's off to the bank today to try and get my money back which this company is clearly trying to *****. I will ensure that they get reported for ***** as well.

Would never recommend them to anyone.