JW
Julina W
1 reviews | Active since Feb 2023
29 Mar 2026, 15:16
Refund on Cancelled Tickets due to War
Cancelled tickets early March 2026 due to war. Received proof of refunds that was processed on 18th March and still waiting for funds into my FNB account. Phoning everyday and asking me a statements for 6 months untill end of March. We are mot at the end of March yet. Getting the run around. Followed up with my Bank and funds not received. Keep sending "Peach Payments Proof of Refund" but funds does not reflect in FNB acc
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Replies (9)0
Replies (9)
Travelwings.com's replyOfficial
30 Mar 2026, 07:51We sincerely apologize for the inconvenience caused and truly appreciate your patience.Kindly note that the refund has been successfully processed from our end, and the proof of refund has been shared with you. As per our records, the payment was made via a credit card, and in such cases, it may take a little additional time for the amount to reflect in your statement.Please rest assured that we are fully committed to assisting you. Should you require any further supporting documents or if you would like us to coordinate with your bank on your behalf, we would be more than happy to do so.Thank you for your understanding and continued patience.
Travelwings.com's reply30 Mar 2026, 07:51
Official
We sincerely apologize for the inconvenience caused and truly appreciate your patience.Kindly note that the refund has been successfully processed from our end, and the proof of refund has been shared with you. As per our records, the payment was made via a credit card, and in such cases, it may take a little additional time for the amount to reflect in your statement.Please rest assured that we are fully committed to assisting you. Should you require any further supporting documents or if you would like us to coordinate with your bank on your behalf, we would be more than happy to do so.Thank you for your understanding and continued patience.
JW
Julina W's updateReviewer Update
30 Mar 2026, 10:16Hi
Thank You for your response HOWEVER
I contacted FNB again this morning and funds was not received ( forwarded March Statement also today to your Centre
Thank You for offering to coordinate with FNB on my behalf as according to your "Proof of the 2 refunds "NEDBANK did the payment
Please note card funds was processed into was lost 19th March
If you would like to communicate directly, you are welcome.
Thank You for your response HOWEVER
I contacted FNB again this morning and funds was not received ( forwarded March Statement also today to your Centre
Thank You for offering to coordinate with FNB on my behalf as according to your "Proof of the 2 refunds "NEDBANK did the payment
Please note card funds was processed into was lost 19th March
If you would like to communicate directly, you are welcome.
JW
Julina W's update30 Mar 2026, 10:16
Reviewer Update
Hi
Thank You for your response HOWEVER
I contacted FNB again this morning and funds was not received ( forwarded March Statement also today to your Centre
Thank You for offering to coordinate with FNB on my behalf as according to your "Proof of the 2 refunds "NEDBANK did the payment
Please note card funds was processed into was lost 19th March
If you would like to communicate directly, you are welcome.
Thank You for your response HOWEVER
I contacted FNB again this morning and funds was not received ( forwarded March Statement also today to your Centre
Thank You for offering to coordinate with FNB on my behalf as according to your "Proof of the 2 refunds "NEDBANK did the payment
Please note card funds was processed into was lost 19th March
If you would like to communicate directly, you are welcome.
JW
Julina W's updateReviewer Update
02 Apr 2026, 11:18Still waiting for Travelwings for my 2 refunds,
JW
Julina W's update02 Apr 2026, 11:18
Reviewer Update
Still waiting for Travelwings for my 2 refunds,
Travelwings.com's replyOfficial
02 Apr 2026, 11:26 As communicated with your bank, we have already shared the required details and the timeline provided by them has been conveyed to you. We kindly request you to wait for the process to be completed.
Travelwings.com's reply02 Apr 2026, 11:26
Official
As communicated with your bank, we have already shared the required details and the timeline provided by them has been conveyed to you. We kindly request you to wait for the process to be completed.
JW
Julina W's updateReviewer Update
03 Apr 2026, 13:02Thank You for the 1 refund that was received.
I would like to know why only 1 refund was done and not 2 refunds.
Please note that it should be 2 refunds.
Would appreciate a follow up regarding it
I would like to know why only 1 refund was done and not 2 refunds.
Please note that it should be 2 refunds.
Would appreciate a follow up regarding it
JW
Julina W's update03 Apr 2026, 13:02
Reviewer Update
Thank You for the 1 refund that was received.
I would like to know why only 1 refund was done and not 2 refunds.
Please note that it should be 2 refunds.
Would appreciate a follow up regarding it
I would like to know why only 1 refund was done and not 2 refunds.
Please note that it should be 2 refunds.
Would appreciate a follow up regarding it
Travelwings.com's replyOfficial
03 Apr 2026, 13:13 Ma’am, could you please confirm the refund amount you have received so that we can verify the same with the payment gateway.
Travelwings.com's reply03 Apr 2026, 13:13
Official
Ma’am, could you please confirm the refund amount you have received so that we can verify the same with the payment gateway.
JW
Julina W's updateReviewer Update
03 Apr 2026, 13:17Recieved : R36500
Outstanding: R24500
Appreciate your speedy response
Thank You
Outstanding: R24500
Appreciate your speedy response
Thank You
JW
Julina W's update03 Apr 2026, 13:17
Reviewer Update
Recieved : R36500
Outstanding: R24500
Appreciate your speedy response
Thank You
Outstanding: R24500
Appreciate your speedy response
Thank You
Travelwings.com's replyOfficial
03 Apr 2026, 13:29Ma'am we kindly request you to wait as we checking this with the payment gateway.
Travelwings.com's reply03 Apr 2026, 13:29
Official
Ma'am we kindly request you to wait as we checking this with the payment gateway.
Travelwings.com's replyOfficial
09 Apr 2026, 13:12 Ma’am, we request you to kindly confirm whether the refund has been received.
Travelwings.com's reply09 Apr 2026, 13:12
Official
Ma’am, we request you to kindly confirm whether the refund has been received.