KM
Khanyisa M
1 reviews | Active since Nov 2023
22 Nov 2023, 09:15
Refund
Worst experience 10 November I booked a flight with them, got to the airport and the airline couldn’t find my booking I had to buy another ticket, I’ve been asking for a refund since but they keep saying it’s being processed. I wouldn’t recommend this agency to anyone.
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Travelwings.com's replyOfficial
25 Nov 2023, 12:14Hi Khanyisa, We are truly sorry for the inconvenience you experienced during your recent travel with us. We understand the frustration of not finding your booking at the airport, and we sincerely apologize for any resulting inconvenience. We acknowledge the delay in processing your refund, and we sincerely regret any inconvenience this has caused. Rest assured, the refund has been successfully processed on the same card.
We understand the importance of a smooth travel experience, and what you encountered does not meet our standards. We are committed to investigating this matter thoroughly to prevent such issues in the future.
Once again, we apologize for the inconvenience you've faced, and we appreciate your feedback as it helps us improve our services.
We understand the importance of a smooth travel experience, and what you encountered does not meet our standards. We are committed to investigating this matter thoroughly to prevent such issues in the future.
Once again, we apologize for the inconvenience you've faced, and we appreciate your feedback as it helps us improve our services.
Travelwings.com's reply25 Nov 2023, 12:14
Official
Hi Khanyisa, We are truly sorry for the inconvenience you experienced during your recent travel with us. We understand the frustration of not finding your booking at the airport, and we sincerely apologize for any resulting inconvenience. We acknowledge the delay in processing your refund, and we sincerely regret any inconvenience this has caused. Rest assured, the refund has been successfully processed on the same card.
We understand the importance of a smooth travel experience, and what you encountered does not meet our standards. We are committed to investigating this matter thoroughly to prevent such issues in the future.
Once again, we apologize for the inconvenience you've faced, and we appreciate your feedback as it helps us improve our services.
We understand the importance of a smooth travel experience, and what you encountered does not meet our standards. We are committed to investigating this matter thoroughly to prevent such issues in the future.
Once again, we apologize for the inconvenience you've faced, and we appreciate your feedback as it helps us improve our services.