EM
Elizabeth M
1 reviews | Active since Oct 2010
29 Dec 2025, 13:12
Please pay back my money
I booked flights from Jhb to Durban. The agent helped me over the phone, sent to a link to do payment. After the payment went through I received a message that the booking failed. The tickets where nolonger available. The agent told me the refund will be done in 2 day. A week later I'm still waiting for my refund.
Helpful (0)
Replies (5)0
Replies (5)
Travelwings.com's replyOfficial
29 Dec 2025, 13:36 We’re sorry to hear about the inconvenience you experienced. Booking failures can occasionally occur due to real-time fare or availability changes after payment. We have shared the details with the respective team. Our team will get back to you with the resolution.
Travelwings.com's reply29 Dec 2025, 13:36
Official
We’re sorry to hear about the inconvenience you experienced. Booking failures can occasionally occur due to real-time fare or availability changes after payment. We have shared the details with the respective team. Our team will get back to you with the resolution.
EM
Elizabeth M's updateReviewer Update
29 Dec 2025, 15:48Wow someone called, put me on hold and then hanged up. Please speed up my refund. This company is so unprofessional
EM
Elizabeth M's update29 Dec 2025, 15:48
Reviewer Update
Wow someone called, put me on hold and then hanged up. Please speed up my refund. This company is so unprofessional
Travelwings.com's replyOfficial
30 Dec 2025, 08:35We sincerely apologize for the inconvenience caused and regret the experience you had during the call. Please be assured that our team has already connected with you, and the refund has been processed from our side. The proof of refund has also been shared with you for your reference.
We appreciate your patience and understanding, and we’re sorry for any inconvenience this may have caused.
Travelwings.com's reply30 Dec 2025, 08:35
Official
We sincerely apologize for the inconvenience caused and regret the experience you had during the call. Please be assured that our team has already connected with you, and the refund has been processed from our side. The proof of refund has also been shared with you for your reference.
We appreciate your patience and understanding, and we’re sorry for any inconvenience this may have caused.
EM
Elizabeth M's updateReviewer Update
30 Dec 2025, 09:36I'm lost for words... the refund was processed today 30/12/2025 but with an R0 amount. Can you please pay back my money.
EM
Elizabeth M's update30 Dec 2025, 09:36
Reviewer Update
I'm lost for words... the refund was processed today 30/12/2025 but with an R0 amount. Can you please pay back my money.
Travelwings.com's replyOfficial
03 Jan 2026, 12:37 Dear Customer,
With reference to our recent telephonic conversation regarding your booking TWBR-F***, we would like to confirm that, as per the bank statement, the refunded amount from Travelwings has been successfully credited.
We sincerely apologize for the inconvenience caused and hope that you were satisfied with the assistance and support provided by our customer service team.
Thank you for your time, patience, and understanding. Please feel free to reach out to us if you require any further assistance.
With reference to our recent telephonic conversation regarding your booking TWBR-F***, we would like to confirm that, as per the bank statement, the refunded amount from Travelwings has been successfully credited.
We sincerely apologize for the inconvenience caused and hope that you were satisfied with the assistance and support provided by our customer service team.
Thank you for your time, patience, and understanding. Please feel free to reach out to us if you require any further assistance.
Travelwings.com's reply03 Jan 2026, 12:37
Official
Dear Customer,
With reference to our recent telephonic conversation regarding your booking TWBR-F***, we would like to confirm that, as per the bank statement, the refunded amount from Travelwings has been successfully credited.
We sincerely apologize for the inconvenience caused and hope that you were satisfied with the assistance and support provided by our customer service team.
Thank you for your time, patience, and understanding. Please feel free to reach out to us if you require any further assistance.
With reference to our recent telephonic conversation regarding your booking TWBR-F***, we would like to confirm that, as per the bank statement, the refunded amount from Travelwings has been successfully credited.
We sincerely apologize for the inconvenience caused and hope that you were satisfied with the assistance and support provided by our customer service team.
Thank you for your time, patience, and understanding. Please feel free to reach out to us if you require any further assistance.