PL
Pelisa L
1 reviews | Active since Jul 2024
08 Jul 2024, 17:31
Pelisa Lefefa. Disgruntled
Thwy have got to be the most *********** people i have ever dealt with... I'm stuck in JHB and cant get back to work because they have refunded my money they promised 5 days ago...i have no food and nowhere to go because i was waiting for the refund so i can book a ticket home. They're are in the business of ****ming not that of a traveling agency... Under no circumstances do you ever utilized them... People be warned these people are ****ming people. My kids are alone at homeðŸ˜ðŸ˜ðŸ˜ðŸ˜... They have pathetic excuses everytime you call them. If there's anyone out there who can assist me in getting my money back!
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Replies (3)
Travelwings.com's replyOfficial
09 Jul 2024, 09:09Dear Pelisa, We deeply regret the inconvenience and distress you've experienced. Your situation is a priority for us, and we are actively working to resolve it as quickly as possible.We will ensure your case receives immediate attention. We understand the urgency of your situation and are committed to providing a swift resolution. Your patience is greatly appreciated as we work to make this right.
Travelwings.com's reply09 Jul 2024, 09:09
Official
Dear Pelisa, We deeply regret the inconvenience and distress you've experienced. Your situation is a priority for us, and we are actively working to resolve it as quickly as possible.We will ensure your case receives immediate attention. We understand the urgency of your situation and are committed to providing a swift resolution. Your patience is greatly appreciated as we work to make this right.
PL
Pelisa L's updateReviewer Update
09 Jul 2024, 09:28If you understood the urgency of my situation my money would be in my account. Dont flatter yourselves in thinking I'm being patient. I'm at your mercy thats why you're treating me like this... I know that even today i will have to call you and further excuses will be made. Do dont you dare tell me about patience.
PL
Pelisa L's update09 Jul 2024, 09:28
Reviewer Update
If you understood the urgency of my situation my money would be in my account. Dont flatter yourselves in thinking I'm being patient. I'm at your mercy thats why you're treating me like this... I know that even today i will have to call you and further excuses will be made. Do dont you dare tell me about patience.
Travelwings.com's replyOfficial
27 Jul 2024, 09:24Hi Pelisa, I apologize for the delay in processing your refund and understand how inconvenient this situation has been. We take full responsibility for not meeting our promised turnaround time but want to make up for the experience, ensuring you best of our services.Could you please confirm if you have received the refund? If you facing any issues or need further assistance, please let us know immediately, and we will prioritize resolving them.
Travelwings.com's reply27 Jul 2024, 09:24
Official
Hi Pelisa, I apologize for the delay in processing your refund and understand how inconvenient this situation has been. We take full responsibility for not meeting our promised turnaround time but want to make up for the experience, ensuring you best of our services.Could you please confirm if you have received the refund? If you facing any issues or need further assistance, please let us know immediately, and we will prioritize resolving them.