DM
Dineo M
1 reviews | Active since Oct 2019
29 Nov 2024, 05:37
**** of a travel agent
Yesterday I went online to flight compare to purchase tickets for my ill mom to come home to visit us her child. I got a reasonable price and took the ticket. It was the first time I would be buying through Travel wings but because I trust flight compare I continued with the Transaction. It's been over 12hrs my was taken from my account but I haven't received any proof of purchase or any confirmation whatsoever. I'm so stressed because that was my last money and I'm see so much bad reviews from this company. Why do they even still allow it to operate is beyond me. I want a refund and nothing to do with this fly by night.
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Travelwings.com's replyOfficial
30 Nov 2024, 09:15Dineo, We sincerely apologize for the distress caused by this situation. Your concern is important to us, and we deeply regret the inconvenience.Please be assured that we are actively investigating the issue with your booking and will ensure it is resolved as soon as possible. If the booking was unsuccessful, your refund will be processed promptly.Thank you for bringing this to our attention, and we will update you shortly.
Travelwings.com's reply30 Nov 2024, 09:15
Official
Dineo, We sincerely apologize for the distress caused by this situation. Your concern is important to us, and we deeply regret the inconvenience.Please be assured that we are actively investigating the issue with your booking and will ensure it is resolved as soon as possible. If the booking was unsuccessful, your refund will be processed promptly.Thank you for bringing this to our attention, and we will update you shortly.