Non-Sense forever Flys

I book a plane ticket on the 6 June around 7:08pm via app, received confirmation of booking for the 8th. While at home I received email from travelwings.com about my ticket being canceled that was around 8pm... I then called the agent wanting to find out what was going on.

The agent went ahead as to ask me from the reference on the cancelation email and my email, I was notified that my tickets were canceled and a full refund will be issued as I was not at fault. In the morning I called wanting to find out when will my refund reflect in my account, but to my my nightmare I was told my flight was never canceled, and at that moment my flight had already left.

Travelwings.com goes as far to say that it's my fault that I gave the agent the wrong reference, mind you they asked me for the reference and email, they admitted they wrong for sending me the wrong email address but it my fault for not checking reference.

I must now pay penalties for a new ticket, because they were wrong for sending me email but it my fault for reading the reference they asked for. I spend the whole day speaking to them, I even drive to the address given on website but they are no where to be found.

They don't want to take responsibility, I paid 9300rand for the tickets and they tell me I should pay 15500rand to re-issue another ticket.

This ghost company is dishonest