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Paul M
1 reviews | Active since Sept 2024
05 Sept 2024, 22:13
Non confirmed return ticket
I booked and paid for a flight via Travelwings. On attempting to check-in at the airport, I was informed that Travelwings had not confirmed my return tickets. I paid $750 for fresh return tickets at the Airport and rebook my hotel for ***tra nights (approx. $1500 extra in total) . Travelwings refunded me only $122 (approx. 16% of the return ticket costs) after 16months.
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Travelwings.com's replyOfficial
07 Sept 2024, 11:11Dear Paul, I'm truly sorry to hear about the significant inconvenience and financial impact you experienced due to the booking issue with Travelwings. It's disappointing to hear that the resolution provided was not satisfactory, especially after such a long delay. We are currently investigating this matter further and will get back to you as soon as possible with an update. Thank you for your patience and understanding as we work to resolve this issue.
Best regards,
Travelwings.com's reply07 Sept 2024, 11:11
Official
Dear Paul, I'm truly sorry to hear about the significant inconvenience and financial impact you experienced due to the booking issue with Travelwings. It's disappointing to hear that the resolution provided was not satisfactory, especially after such a long delay. We are currently investigating this matter further and will get back to you as soon as possible with an update. Thank you for your patience and understanding as we work to resolve this issue.
Best regards,