EM
Elisabeth M
1 reviews | Active since Jan 2012
16 Apr 2024, 09:52
No service from Travewings.com
I contact Travelwings every day to get a price in moving my 5May trip ahead and still absolutely no answer. I realize they are waiting for SAA but they just do not follow up. Most unhappy
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Travelwings.com's replyOfficial
18 Apr 2024, 14:34Dear Elisabeth,We sincerely apologize for the inconvenience you have experienced. Upon investigation, we found that we were in contact with the airline to acquire the rules and regulations for your special fare booking. However, we acknowledge that there was a delay in connecting with you due to this process, and we extend our sincere apologies for any inconvenience caused.Based on our telephonic conversation with our support staff, the rebooking charges will be as communicated.Please let us know if you wish to proceed with making the changes, and we will be more than happy to assist you in ensuring an immediate resolution.
Travelwings.com's reply18 Apr 2024, 14:34
Official
Dear Elisabeth,We sincerely apologize for the inconvenience you have experienced. Upon investigation, we found that we were in contact with the airline to acquire the rules and regulations for your special fare booking. However, we acknowledge that there was a delay in connecting with you due to this process, and we extend our sincere apologies for any inconvenience caused.Based on our telephonic conversation with our support staff, the rebooking charges will be as communicated.Please let us know if you wish to proceed with making the changes, and we will be more than happy to assist you in ensuring an immediate resolution.