TJ
Trevor J
1 reviews | Active since Jan 2023
11 Jan 2023, 10:59
Name change
I recently tried to change one letter (which had been repeated in my wife's surname). Travelwings proposes this: 1.Buy a new ticket and wait for Emirates to refund you!??? Really??? 2. Then they will charge you for the name change!??? Their fees: Name correction USD 30 / ZAR 520 Travelwings service fee R 300 online convenience charges: 2.5 % TOTAL : R 1 148... for what. You said buy a new ticket and then you want to charge for a NAME CHANGE??????????????????????????????????? Mampara of the new year
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Travelwings.com's replyOfficial
11 Jan 2023, 14:26Hi Mr. Trevor, We sincerely apologize for the unintentional inconvenience caused.
With regard to your concern please trust the charges and the procedure shared is actually an Airline policy in case of name corrections, we were bound to follow, and the refund that we promised is actually a full refund provided by the Airline .
We do not want any hassle to be caused to you during the travel and just want to resolve the issue immediately, hope you can understand us.
Request you to please advice a convenient time to connect so we can proceed with the needful.
With regard to your concern please trust the charges and the procedure shared is actually an Airline policy in case of name corrections, we were bound to follow, and the refund that we promised is actually a full refund provided by the Airline .
We do not want any hassle to be caused to you during the travel and just want to resolve the issue immediately, hope you can understand us.
Request you to please advice a convenient time to connect so we can proceed with the needful.
Travelwings.com's reply11 Jan 2023, 14:26
Official
Hi Mr. Trevor, We sincerely apologize for the unintentional inconvenience caused.
With regard to your concern please trust the charges and the procedure shared is actually an Airline policy in case of name corrections, we were bound to follow, and the refund that we promised is actually a full refund provided by the Airline .
We do not want any hassle to be caused to you during the travel and just want to resolve the issue immediately, hope you can understand us.
Request you to please advice a convenient time to connect so we can proceed with the needful.
With regard to your concern please trust the charges and the procedure shared is actually an Airline policy in case of name corrections, we were bound to follow, and the refund that we promised is actually a full refund provided by the Airline .
We do not want any hassle to be caused to you during the travel and just want to resolve the issue immediately, hope you can understand us.
Request you to please advice a convenient time to connect so we can proceed with the needful.