ZN
ZOLEKA N
1 reviews | Active since Nov 2025
04 Nov 2025, 06:35
****mers!!!!
I had to create an account with hello-peter just for this review, I paid for flights and got an email of failed booking, but money is out. Guess what the next day I receive a call to rebook I must pay R400 more, when I complain, they say ok we can do R200 more! What a ****, how does a booking fail when the money is out? Also what if I was booking for the next day? They show to be the cheapest but we know thats a lie! I asked for refund that ****mer agent tells me it will take 5-6 working days, I said its fine! Guess what the email after confirming the refund says 48 hours! She wanted to oin me in the corner to do the rebook! No apologies nothing! Do Not Book with them!!!!
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Travelwings.com's replyOfficial
05 Nov 2025, 07:23 We’re truly sorry for the inconvenience you experienced. This is not the kind of experience we want our customers to have. We completely understand your concern regarding the failed booking and refund process. Please be assured that your feedback has been shared with our team for review, and we’re looking into this matter to prevent such occurrences in the future. We would also like to resolve this for you as quickly as possible — kindly share your booking reference or contact details via DM so we can assist you directly. We sincerely apologize once again and appreciate your patience and understanding.
Travelwings.com's reply05 Nov 2025, 07:23
Official
We’re truly sorry for the inconvenience you experienced. This is not the kind of experience we want our customers to have. We completely understand your concern regarding the failed booking and refund process. Please be assured that your feedback has been shared with our team for review, and we’re looking into this matter to prevent such occurrences in the future. We would also like to resolve this for you as quickly as possible — kindly share your booking reference or contact details via DM so we can assist you directly. We sincerely apologize once again and appreciate your patience and understanding.