NM
Neo M
1 reviews | Active since Nov 2022
31 Jan 2024, 22:11
****med and left destitute
This is an appalling company ****ming people their money.
I booked a flight ticket (at 7pm) on their website for following day at 6am. I got concerned after bookimg that I have not received flight conformation details thus called them.
I was put on line for ages 2,5 hours and counting now, sent multiple emails to try to get this matter resolved but no one is helping. They refused to provide the managers contact details and left me hanging on hold.
It is now 10pm, I burned through R200 airtime, no one has helped.
I wouldn’t recommend this company to the devil himself.
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Travelwings.com's replyOfficial
10 Feb 2024, 14:10Dear Neo, Thank you for bringing this matter to our attention. We apologize for the inconvenience and frustration you experienced with your flight booking.
We understand your concern and regret any delay in receiving your flight confirmation details. Rest assured, we take such matters seriously and are working diligently to resolve them the booking did not go through successfully due to the fare fluctuation in real-time.We're pleased to inform you that the refund for your booking has been processed.
We apologize for any inconvenience caused and appreciate your patience and understanding.
We understand your concern and regret any delay in receiving your flight confirmation details. Rest assured, we take such matters seriously and are working diligently to resolve them the booking did not go through successfully due to the fare fluctuation in real-time.We're pleased to inform you that the refund for your booking has been processed.
We apologize for any inconvenience caused and appreciate your patience and understanding.
Travelwings.com's reply10 Feb 2024, 14:10
Official
Dear Neo, Thank you for bringing this matter to our attention. We apologize for the inconvenience and frustration you experienced with your flight booking.
We understand your concern and regret any delay in receiving your flight confirmation details. Rest assured, we take such matters seriously and are working diligently to resolve them the booking did not go through successfully due to the fare fluctuation in real-time.We're pleased to inform you that the refund for your booking has been processed.
We apologize for any inconvenience caused and appreciate your patience and understanding.
We understand your concern and regret any delay in receiving your flight confirmation details. Rest assured, we take such matters seriously and are working diligently to resolve them the booking did not go through successfully due to the fare fluctuation in real-time.We're pleased to inform you that the refund for your booking has been processed.
We apologize for any inconvenience caused and appreciate your patience and understanding.