VC
Venus C
1 reviews | Active since Oct 2019
25 Jan 2023, 08:08
LACK OF SERVICE
BAD EXPEREINCE. I did a booking with Travel Wings Paid on the 15th January what was quoted on line and payment was accepted and processed only to be advised on the 16th the day after that the fare had gone up by ZAR10,000. which was ludicrous and told them i wasnt happy with this and wanted my full refund back. the response on the 17th was that it would take 48-72 hours for a refund. i wrote back on the 21st January and further advised another 48-72 hours. To date no refund. They do not keep to their written confirmation. Shocking service
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Venus C's updateReviewer Update
26 Jan 2023, 19:30After a lack of response from the Travel wings i am seeking legal advice to get my refund as this is beyond a joke 14 days later and no refund has anyone had a similar reponse, i have spent USD1725 and not letting this go is a huge sum of money . Just not acceptable.
VC
Venus C's update26 Jan 2023, 19:30
Reviewer Update
After a lack of response from the Travel wings i am seeking legal advice to get my refund as this is beyond a joke 14 days later and no refund has anyone had a similar reponse, i have spent USD1725 and not letting this go is a huge sum of money . Just not acceptable.
Travelwings.com's replyOfficial
01 Mar 2023, 15:32Hi Ms. Venus, We sincerely apologize for all the delay and inconvenience caused to you all throughout this situation but please trust it was purely unintentional, just due to some transactional difficulties it took so long. But we are really thankful to you for being so patient and understanding throughout this time and cooperating with us by all means, this really matters a lot, you have truly been a valuable customer of Travelwings.
Though we are unable to alter your past experience we assure you that Travelwings never wants its customer to be upset. Once again Thanks for your patience.
Regards
Malika
Though we are unable to alter your past experience we assure you that Travelwings never wants its customer to be upset. Once again Thanks for your patience.
Regards
Malika
Travelwings.com's reply01 Mar 2023, 15:32
Official
Hi Ms. Venus, We sincerely apologize for all the delay and inconvenience caused to you all throughout this situation but please trust it was purely unintentional, just due to some transactional difficulties it took so long. But we are really thankful to you for being so patient and understanding throughout this time and cooperating with us by all means, this really matters a lot, you have truly been a valuable customer of Travelwings.
Though we are unable to alter your past experience we assure you that Travelwings never wants its customer to be upset. Once again Thanks for your patience.
Regards
Malika
Though we are unable to alter your past experience we assure you that Travelwings never wants its customer to be upset. Once again Thanks for your patience.
Regards
Malika