RR
Roland R
1 reviews | Active since Mar 2021
05 Jan 2026, 14:31
Jack Up Your Booking System!
We booked our flights on Travelwings but the booking was placed on hold [due to 'technical challenges']. I was then contacted the next day and had the booking confirmed straight away. Question: Why was the booking placed on hold, when the payment went through?! They need to jack up their booking system to have a seamless process of confirming bookings - without delay!
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Replies (2)RR
Roland R's updateReviewer Update
06 Jan 2026, 09:55My previous review of travelwings refers. In consultation with Varsha this morning [she called in to clarify my review], I was informed that the hold on our booking was simply a standard procedure to allow for the passenger verification process to take its course. So, there was no 'technical challenges', but only a standard procedure that was to be fulfilled.
I therefore have to report that I am quite satisfied with the service I got up till now.
I therefore have to report that I am quite satisfied with the service I got up till now.
RR
Roland R's update06 Jan 2026, 09:55
Reviewer Update
My previous review of travelwings refers. In consultation with Varsha this morning [she called in to clarify my review], I was informed that the hold on our booking was simply a standard procedure to allow for the passenger verification process to take its course. So, there was no 'technical challenges', but only a standard procedure that was to be fulfilled.
I therefore have to report that I am quite satisfied with the service I got up till now.
I therefore have to report that I am quite satisfied with the service I got up till now.
Travelwings.com's replyOfficial
07 Jan 2026, 08:43Hi Roland van Rooyen, Thank you for sharing your updated feedback and for giving us the opportunity to clarify your concern. We’re glad that our colleague, Varsha, was able to connect with you and explain the process.To confirm, the temporary hold on your booking was part of our standard passenger verification procedure, which is carried out to ensure the security and accuracy of every booking before final confirmation. We’re happy to know that once the verification was completed, your booking was confirmed smoothly and you were satisfied with the support provided.
We truly appreciate your patience and understanding, and we’re delighted to know that your experience with our team has been positive. Should you need any assistance in the future, we’ll be more than happy to help.
We truly appreciate your patience and understanding, and we’re delighted to know that your experience with our team has been positive. Should you need any assistance in the future, we’ll be more than happy to help.
Travelwings.com's reply07 Jan 2026, 08:43
Official
Hi Roland van Rooyen, Thank you for sharing your updated feedback and for giving us the opportunity to clarify your concern. We’re glad that our colleague, Varsha, was able to connect with you and explain the process.To confirm, the temporary hold on your booking was part of our standard passenger verification procedure, which is carried out to ensure the security and accuracy of every booking before final confirmation. We’re happy to know that once the verification was completed, your booking was confirmed smoothly and you were satisfied with the support provided.
We truly appreciate your patience and understanding, and we’re delighted to know that your experience with our team has been positive. Should you need any assistance in the future, we’ll be more than happy to help.
We truly appreciate your patience and understanding, and we’re delighted to know that your experience with our team has been positive. Should you need any assistance in the future, we’ll be more than happy to help.