MM
Matt M

1 reviews | Active since Jan 2012

12 Apr 2022, 16:11

Issue Resolved timeously

Despite a frustrating and start to booking my ticket: the Travel Wings App/site only requests "First Name" and then "Surname". It does NOT ask for "full names" nor second name. The result being my ticket was issued without my second name which was concerning. I called the Help line and at the end of the day was helped by both Shreyans and Nikhil in having a new ticket issued at no cost. I must say that when I was cut off they even called me back which I thought was great. I am grateful the issue was resolved. I would however suggest the booking process be updated to alert customers to include their full names at the start of the booking process to avoid confusion. Thanks again guys.

0
Replies (1)
Travelwings.com
Travelwings.com's reply04 May 2022, 08:43
Official
Thank you Matt for this special mention of our team members and for praising the efforts. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. 
Your feedback regarding the 'Name' has been well taken into consideration.
Please do let us know if you need any further assistance, we will be glad to assist you. Thank You!