SM
Siphokazi M
1 reviews | Active since Sept 2024
09 Sept 2024, 14:43
*****ing/Con
Do not book flights with TravelWings!!! I booked my flights and monies were taken from my account, only to get a message that the Booking Failed. When I called them, I was told it failed because the price increased however they took money from me. I am now being told to wait 24 - 48 hours for my money to reflect in my account!!! The worst of all, I am dealing with an agent who tells me he is helping me but can't explain why you would take money for your flight prices changed!!!
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Travelwings.com's replyOfficial
12 Sept 2024, 08:23Dear Siphokazi, We sincerely apologize for the frustration and inconvenience caused by the booking issue you experienced. It is never our intention to cause any distress to our customers. We understand the urgency of your situation and are committed to resolving it as quickly as possible.
Please rest assured that the refund process has been initiated and should reflect in your account within the stated time frame. We appreciate your patience and understanding, and we are taking measures to ensure that such discrepancies are minimized in the future. Thank you for bringing this matter to our attention.
Please rest assured that the refund process has been initiated and should reflect in your account within the stated time frame. We appreciate your patience and understanding, and we are taking measures to ensure that such discrepancies are minimized in the future. Thank you for bringing this matter to our attention.
Best regards,
Travelwings.com's reply12 Sept 2024, 08:23
Official
Dear Siphokazi, We sincerely apologize for the frustration and inconvenience caused by the booking issue you experienced. It is never our intention to cause any distress to our customers. We understand the urgency of your situation and are committed to resolving it as quickly as possible.
Please rest assured that the refund process has been initiated and should reflect in your account within the stated time frame. We appreciate your patience and understanding, and we are taking measures to ensure that such discrepancies are minimized in the future. Thank you for bringing this matter to our attention.
Please rest assured that the refund process has been initiated and should reflect in your account within the stated time frame. We appreciate your patience and understanding, and we are taking measures to ensure that such discrepancies are minimized in the future. Thank you for bringing this matter to our attention.
Best regards,